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Your Trust Is Important To Us

Moving Seniors with a Smile Inc. is committed to protecting your personal information. Our Privacy Code is based on the internationally recognized fair information practices set forth in Canada's Protection of Personal Information and Electronic Documents Act.

The purpose of this Privacy Code is to inform you about the types of personal information Moving Seniors with a Smile Inc. (as follows, "we", "us", “Moving Seniors with a Smile Inc.”) collects about individuals. It explains how we use and disclose that information, the choices individuals have regarding such use and disclosure, and how individuals may correct that information.

From time to time, we may make changes to this Privacy Code without notice.  We will treat your personal information in a manner consistent with the Privacy Code under which it was collected unless we have your consent to treat it differently. This Code applies to any information that we obtain or receive about you from any source.

What is Personal Information?
Personal Information is any information that is identifiable with you. This information may include but is not limited to your name, mailing address, phone numbers, email address, identification numbers, credit card numbers, banking information, and creditor information. Personal Information, however, does not include your name, business title or business address and business telephone number in your capacity as an employee of an organization.

How do we collect your Personal Information?
On certain limited occasions, we may collect personal information about you.  We collect this information by fair and lawful means and will obtain your consent to do so or as otherwise permitted by law.

Why we collect your Personal Information:
We only collect personal information about you if you supply it voluntarily, through contacting us via telephone, e-mail or an on-line request.

We collect personal information about you if it is required to provide you with the services that you request.
We may use software that receives and records the Internet Protocol (IP) address of the computer that has contacted our web site for the purposes of gathering website usage statistics only. We make no attempt to link these addresses with the identity of individuals visiting our site.

We may use "cookies" in special areas of our site that require login or registration. These cookies are used only for the purposes of verifying your login information. We do not use cookies to track how our visitors use the site. Collection of any further personal information other than that for reasons outlined above will only occur with your consent.

How we use your personal information?
Personal information you supply is not disclosed to anyone except Moving Seniors with a Smile Inc. Inc. representatives who require said information to provide a requested service.

How do we ensure the privacy of your Personal Information when dealing with our affiliates and third parties?
We ensure that all our affiliates and other third parties that are engaged to perform services on our behalf and are provided with Personal Information are required by contract to observe the intent of this Privacy Code.
How we keep and store your personal information?

Moving Seniors with a Smile Inc. does not sell, trade or exchange your personal information with third parties. We will not pass on any of your personal information to other organizations or companies without your consent. We will take reasonable steps to respect the confidentiality of any personal information held by Moving Seniors with a Smile Inc. and will take reasonable steps to ensure the security and accuracy of the information we have about you.

We may keep a record of your Personal Information, correspondence or comments, in a file specific to you. We will use, disclose or retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected and as permitted or required by law. We have established minimum and maximum retention periods and procedures for maintaining and destroying your Personal Information.

How do you know that the Personal Information we have on you is accurate?
We will ensure that your Personal Information is kept as accurate, complete and up-to-date as possible. We will not routinely update your Personal Information, unless such a process is necessary.

What if the Personal Information we have on you is inaccurate?
You can at any time, challenge the accuracy or completeness of the Personal Information we have on you. If you successfully demonstrate that the Personal Information we have on you is inaccurate or incomplete, we will amend the Personal Information as required. Where appropriate, we will transmit the amended information to third parties having access to your Personal Information.

How you can access and change the information we keep about you?
Your trust is important to us. We will make available to you any specific Personal Information on you, which we have collected, used or disclosed, upon your written request, to the extent permitted by law. We will make such information available to you in a form that is generally understandable, including explaining any abbreviations or codes.

What safeguards have we implemented to protect your Personal Information?
We have implemented physical, organizational, contractual and technological security measures to protect your Personal Information from loss or theft, unauthorized access, disclosure, copying, use or modification. No one is granted access to your Personal Information other than those individuals whose duties reasonably require such information in the delivery of services requested.

How do you contact us regarding access to your Personal Information or our privacy practices?
All comments, questions, concerns or complaints regarding your Personal Information or our privacy practices, should be forwarded in writing to our Privacy Officer at:

Moving Seniors with a Smile Inc.

4 Parker Avenue

Toronto, Ontario

M1N 2B6

This Privacy Code was last updated on July 20, 2012

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